Club Avolta & Iberia Club Terms & Conditions
1. To be eligible for this offer, customers must be at least 18 years old and be either a member of Iberia Club, and Club Avolta. (“Eligible Customers” or in the singular, an "Eligible Customer”).
2. An Eligible Customer will have the opportunity to convert Avios points into a Club Avolta (“Voucher”) to buy select products at any of the participating Avolta Stores.
3. To collect Avios an Eligible Customer must go to their Club Avolta App and link their Iberia Club account to their Club Avolta account and select such linked account as their preferred account if customers wish to collect Avios for their purchases at Avolta participating stores. An Iberia Club account can only be linked to one Club Avolta account and the holder of the linked accounts must be the same person. Please note that when linking accounts and to collect Avios certain data related to you may be shared between Club Avolta and Iberia Club.
4. Only one Club Avolta account can be linked to one Iberia Club account at any given time and vice versa. An Iberia Club account can be linked and unlinked to any Club Avolta account a maximum of 1 time in 12 months.
5. After the first time that an Eligible Customer links their Iberia Club Account to their Club Avolta account and completes a qualifying transaction at a participating store, a onetime bonus of 250 Avios will be credited to their Iberia Club account.
6. After linking their Iberia Club account, an Eligible Customer can convert their Avios Points earned in their Iberia Club account into a Voucher by logging into their Club Avolta App, going to the respective linked partner page, clicking on ‘Add Voucher’, and then following the steps thereafter.
7. An Eligible Customer will need to select the country in which they wish to use the Voucher. The currency that the Voucher is available in is determined by the country selected by the Club Avolta member. A Voucher can only be used at participating Avolta stores in the country for which such Voucher was issued. Each country will have its own country specific terms and conditions, including the participating Avolta stores in such country.
8. Vouchers are only available in 2 currency denominations. Each currency denomination will require the conversion of a certain number of Avios, the number of Avios required to be converted for a certain currency denomination is as displayed in the Club Avolta App.
9. A Voucher will be immediately credited to the Eligible Customers’ Club Avolta account when Avios are converted in the Club Avolta App.
10. Upon conversion, Vouchers can only be awarded to the Club Avolta account that the Iberia Club account has been linked to. Once Avios have been converted to a Voucher, the conversion cannot be reversed.
11. An Eligible Customer can convert a maximum of 5 Club Avolta Vouchers in 30 day period to a maximum Voucher value of £250/ €250.
12. Eligible Customers can only redeem Vouchers in-store, when checking out at a physical point of sale. Vouchers cannot be redeemed while reserving a product online via Reserve and Collect service or when Eligible Customers use the self-checkout service. Eligible Customers shall present the Club Avolta Voucher to one of the sales assistant at the time of check out to benefit from the offer.
13. Eligible Customers can use a maximum of one Club Avolta Voucher per transaction. The Club Avolta Voucher will apply on the final price, including any applicable taxes.
14. The Club Avolta Voucher shall be used for the full value. Partial redemption is not admitted. Remaining balance on any used Vouchers will not be refunded or credited.
15. Once a Voucher has been redeemed at a participating Avolta store, such Voucher is not reusable.
16. Avios are not redeemable for cash.
17. Except as required by law, Vouchers are not redeemable for cash, and cannot be sold, transferred for value, reloaded, or applied to any other Club Avolta account. The value of the Club Avolta Voucher will not be replaced if lost, stolen, or destroyed.
18. In case an Eligible Customer returns a product purchased with a Voucher, the Eligible Customer will get the Voucher amount refunded in the Club Avolta App in the Wallet tab as a new Voucher. The new Voucher validity time will match the one of the original Voucher.
19. Except as required by law, each Voucher will be valid for 24 months from the date of issuance, after which it will automatically expire and be removed from the Club Avolta wallet.
20. Once Avios are converted into a Club Avolta Voucher, they will be awarded in the Eligible Customer’s Club Avolta account, with both Iberia, and Club Avolta terms and conditions applying.
21. Avios are issued by and converted with Avios Group Limited (AGL) in accordance with Avios terms and conditions. For full details please visit https://www.iberia.com/gb/iberiaplus/conditions/.
22. IBERIA LAE SA reserves the right to remove any Avios and close any Iberia Club account that Iberia LAE SA, Avios Group Limited (AGL) or Avolta believes has obtained or redeemed Avios or Voucher in breach of these Terms and Conditions or in breach of the Iberia Club Terms and Conditions.
23. For missing Voucher queries, please contact Avolta directly at ClientService@dufry.com
24. Avios Group Limited (AGL) and Avolta reserve the right to change or modify these terms and conditions.
25. When linking your accounts your personal data will be shared between IBERIA LAE SA, Avios Group Limited (AGL) and Avolta to facilitate the transfer of Avios into Voucher(s).
26. Any personal information you supply will be used by British Airways PLC, Iberia, Avolta and Avios Group Limited (AGL) in accordance with their respective Privacy Policy.
27. This offer shall be governed by the laws of the United Kingdom and be subject to the exclusive jurisdiction of the United Kingdom.
28. These Terms and Conditions are subject to the Club Avolta Terms and Conditions found here.
29. Please see the Club Avolta App for a list of participating stores.
Frequently asked questions
This program works by:
1. Collecting Avios
2. Converting them into Club Avolta Vouchers
3. Redeeming them at participating stores to use for purchases
To collect Avios, you must have an Iberia Club account. If you don't have an account it's easy to join for free.
By linking your account and selecting Iberia Club as your preferred partner, you will collect 1 Avios for every £1/€1 spent in any of our participating stores in The UK (London Heathrow, Manchester, Birmingham, Edinburgh) or Spain. Please check the Club Avolta App to view the participating airports and store lists. Make sure to scan your Club Avolta QR code every time you shop in-store.
To collect Avios with Club Avolta, you need to be at least 18 years old and have an Iberia Club account. You will also have to link your Iberia Club account to your Club Avolta Membership Account and select Iberia Club as your preferred partner within the Club Avolta App.
To Redeem Avios, your Iberia Club account must be linked with your Club Avolta account within the Club Avolta App. Select the “Wallet”, and “Add Voucher” option to convert your Avios to a Club Avolta Voucher.
You can collect Avios and redeem your Club Avolta Voucher on many products (some exclusions apply, see the Club Avolta App) at participating stores. You can see the full list of stores in the Club Avolta App.
Certain products or product categories, such as Tobacco may be excluded, and you won’t be able to collect Avios or redeem your Voucher for such products. For further details, please refer to the Club Avolta App participating stores list.
When purchasing eligible goods at a participating store, you need to show your Club Avolta Membership card and have your Club Avolta QR code scanned.
Iberia Club members can otherwise show their digital membership card when making purchases at participating stores to collect Avios in Spain.
Customers will collect 1 Avios per £1 /€1 spent when purchasing eligible goods at participating stores. A maximum of 3,000 Avios can be collected per transaction and a maximum number of 5 eligible transactions per day and 30 per month applies.
Only one Voucher can be redeemed for a given transaction. For further details, please refer to the Terms & Conditions.
A maximum of 5 Vouchers to a value of £250 / €250 could be issued in a given month against the redemption of Avios.
Your Avios will be awarded within 72 hours of completing your qualifying purchase. Retrospective claims are not possible. If you do not meet any of the requirements listed above, you will not collect Avios when making a purchase.
For further information, please refer to the Terms & Conditions.
Your Club Avolta Voucher will be issued within 2 minutes once the Avios redemption process is complete.